FAQ

When an order is in this status, it means that your order has not been approved. You may contact us to complete the transaction process or you may simply ignore the order if you want to cancel the same.

When an order is in this status, it means that the order has been given to our pharmacist and after reviewing the order details the order will be given to our dispatch department to ship.

Your order may be on "Hold" for any of the following reasons:

1. One of the product/s is out of stock.
2. Prescription copy has not been received.
3. You had made a request to add or remove product/s from your order.
4. Any other issue.

If you ever see your order on this status please contact us to sort out the issue.

Your order is on this status because your payment initially failed when placing your order. You need to try again or contact us for assistance.

All our transactions are done on a secure page and the card details would be destroyed after completion of the transaction.

Your order is on this status because you have chosen to pay through Check / Money order or Wire Transfer. Your order would be shipped as soon as we receive the payment of your order.

CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

We accept various payment methods. Please check our payment page or contact customer support for specific details regarding current accepted payment methods.

Sending in a check or money order is the slowest way to send payment and it will affect the speed of your order. We cannot process the order until payment has been received and cleared. We recommend using a registered service with a tracking number if sending payment by mail.

Credit cards can be refused for several reasons:

• Billing and shipping addresses do not match.
• The card is being used from a different location than where it was issued.
• International transaction restrictions by your bank.

We recommend contacting your bank to authorize the transaction or contacting us for assistance.

We work with multiple banks, so the name of the charge may differ. We send a payment confirmation email once the order is approved. If you have questions about a charge, please contact our support team.

This can happen due to currency exchange rates and bank fees for international transactions. The amount charged may differ slightly from your invoice. If there is a significant discrepancy, please contact us with a copy of your statement.

If you were double charged, please accept our apologies. Communication errors can sometimes cause this. We often catch and refund these immediately, but if you notice it first, please contact us for an immediate refund.

It typically takes three to ten business days for a refund to appear, depending on your bank. If it has been longer than ten business days, please contact us.

Login to your account and visit the "Account Information" page to update your details. If you need to change an address for an active order, please contact us immediately.

Login to your account and visit the "Change Password" page. We recommend choosing a strong password with a mix of numbers, symbols, and upper/lowercase letters.

Please check your SPAM/junk folder and ensure your email address is correct in your account. Adding us to your whitelist can also help.

Yes, please contact us to request account cancellation. As we do not store card information, your account remains secure even if inactive.

Login to your account and visit the "My Orders" page. Select the order you wish to refill and press the “Reorder” button.

Check your order status first. If the status indicates a payment issue (e.g., "Incomplete Payment Process"), please contact us. For other delays, feel free to reach out to customer support.

Tracking information may not appear until the package reaches your destination country. Please be patient. If tracking is not available after seven business days, please contact us.

Yes, we can reship. However, if the return was due to an unclaimed package or incorrect address provided by you, a fee may apply. If the error was ours, we will reship at no charge.

Please contact us in advance or email us when placing your order. We can try to prioritize shipping your order, though delivery times by the shipping company are beyond our control.

Delays can occur due to customs or shipping carrier issues. If your order is significantly delayed, please contact us to investigate.

Unfortunately, orders cannot be canceled once they have been shipped.

We ship in discreet packaging without any literature about the products on the outside to ensure your privacy.

A standard flat shipping fee applies to orders. Please check our shipping policy for the current rate.

All our medications come in original packaging with lot numbers and expiry dates that can be cross-checked. Generics may come in blister packs with manufacturer information printed on the back.

Large orders may be split into separate shipments. The remainder of your order should arrive shortly. Contact us if you have concerns.

Generic medications from different manufacturers can vary in shape, color, and size, but they contain the same active ingredients. This does not affect their efficacy.

Returns are only accepted if we sent the wrong medication or if the product arrived damaged. In these cases, we will reship the correct item. We cannot accept returns under other circumstances.

Please contact us immediately. We will arrange for the correct or replacement medication to be sent to you.

• Search for the product using the search bar or categories.
• Add the desired quantity to your cart.
• Click 'Add to Cart'.
• Proceed to Checkout and provide your details.

A valid prescription is required for prescription medicines. You can send it to us via email or fax.

Please allow twenty to thirty days for delivery.

Generally, yes, but some countries limit imports to a three-month supply. Large orders may be split into separate shipments, and additional shipping charges may apply.

Medications have a minimum of six months expiry from the shipping date. Contact us if you require a longer expiration date.

We deal in generic products that contain the same active ingredients as branded drugs. The manufacturer may differ, but the quality and efficacy are comparable.

We list the most common medications. If you cannot find what you need, please contact us. We do not sell controlled substances.

You can order for multiple people in one shipment to save on shipping. Simply add all required medications to your cart and proceed to checkout.

We offer a Satisfaction Guarantee. If your order is lost or damaged, we will reship or refund. Returns are generally not accepted for prescription items unless due to our error. Please contact us for assistance.

If dispatched, orders cannot be refunded. If not yet dispatched, a cancellation fee may apply unless the cancellation is due to a product shortage.

You will be notified of the delay. We may switch to an equivalent reputable brand if your specific brand is unavailable, but we will never charge you extra without consent.

Please contact us within 24 working hours. Once sent to the pharmacy, changes cannot be made.

We have been in business since 2002 and prioritize consumer safety. Our site uses SSL encryption to protect your data. We invite you to read our customer testimonials.

Yes, all submissions are encrypted via SSL. We do not sell or share your personal information. Orders are shipped in discreet packaging.